Refund policy

RETURN POLICY
At ALIGN, we are committed to delivering high-quality treatments and thoughtfully crafted products. Your satisfaction and wellbeing are important to us. Please review the following policy prior to making a purchase.

1. Products

We accept returns for unused and unopened products in their original packaging within 14 days of purchase.
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must remain in its original, undamaged packaging.
- Proof of purchase is required.

For hygiene and safety reasons, we are unable to accept returns on opened essential oils, aromatherapy blends, or any used personal care items.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery, including photographs and a brief description of the issue so we can assist you promptly.

Approved returns may be refunded to the original payment method or exchanged, as agreed in writing.
Shipping costs are non-refundable unless the item is confirmed to be faulty.

2. Treatments & Services

Treatment bookings are subject to our cancellation policy.
Cancellations or rescheduling require a minimum of 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of 50% of the treatment cost.
No-shows may be charged the full treatment fee.
Refunds are not provided for completed treatments.